Blaster 3D
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Refund Policy

Last updated: February 25, 2026

At Blaster 3D, we strive to ensure your satisfaction with every 3D printing order. This Refund Policy outlines the conditions under which you may request a refund or return.

1. Order Cancellation

You may cancel your order under the following conditions:

Within 2 Hours of Order Placement

Full refund guaranteed. No questions asked.

After 2 Hours but Before Production Starts

80% refund. A 20% processing fee applies to cover administrative costs.

After Production Has Started

No refund available. Once printing begins, materials and machine time have been allocated to your order.

2. Defective or Damaged Products

We stand behind the quality of our 3D printing. If you receive a defective or damaged product due to our printing error, you are eligible for one of the following remedies:

  • Full reprint of the defective parts at no additional cost
  • Partial refund proportional to the defect severity
  • Full refund (in cases of complete unusability)

What Qualifies as a Defect:

  • Layer separation or delamination
  • Significant warping not caused by design geometry
  • Missing features due to print failure
  • Wrong material used (if different from ordered)
  • Wrong color printed (if different from ordered)
  • Dimensional accuracy errors exceeding ±0.5mm

What Does NOT Qualify as a Defect:

  • Layer lines (normal characteristic of FDM printing)
  • Support material marks on supported surfaces
  • Minor surface imperfections inherent to 3D printing
  • Design flaws in the customer's 3D model
  • Damages caused by improper handling after delivery
  • Dimensional variations within ±0.2mm tolerance
  • Visible infill pattern on thin walls (if infill is specified)

3. Reporting Defects

To report a defective product, please follow these steps:

  1. Contact us within 7 days of receiving your order via email at hello@blaster3d.in or through our contact form.
  2. Provide your order number and a detailed description of the issue.
  3. Attach clear photos showing the defect from multiple angles.
  4. Include the original 3D model file for reference (if applicable).

We will review your claim within 48 hours and respond with our assessment and proposed resolution.

4. Shipping Damage

If your order arrives damaged due to shipping:

  • Document the damage - Take photos of the damaged packaging and products immediately upon receipt.
  • Report within 48 hours of delivery.
  • We will file a claim with the shipping carrier and either reprint or refund your order at our discretion.

Note: We carefully package all orders to minimize shipping damage risk. Shipping damage claims are evaluated on a case-by-case basis.

5. Design Errors

Important: We print exactly what you provide. We are not responsible for:

  • Errors in your 3D model file
  • Scaling issues (wrong size)
  • Non-manifold geometry or mesh errors
  • Thin walls that fail to print properly
  • Overhangs exceeding printer capabilities
  • Designs unsuitable for FDM printing

We recommend reviewing your 3D model carefully before uploading. Our instant quote system will flag obvious issues, but complex geometry problems may not be detected until printing.

6. Color and Material Variations

While we strive for color accuracy, please note:

  • Colors may appear slightly different in person due to lighting, monitor calibration, and material properties.
  • Different materials (PLA vs PETG) have inherent color variations even with the same color name.
  • Slight color variations between batches are normal and not considered defects.

7. Refund Processing

Refund Methods

Approved refunds will be processed using the original payment method:

  • UPI Payments: Refunded to the original UPI ID within 5-7 business days
  • Bank Transfers: Refunded to the original bank account within 7-10 business days
  • Cash on Delivery: Refunded via bank transfer or UPI within 7-10 business days

Processing Time

Once a refund is approved, please allow 5-10 business days for the refund to reflect in your account. The exact timing depends on your bank or payment provider.

8. Exchanges

We do not offer direct exchanges for 3D printed parts. If you are unsatisfied with your order for reasons other than defects, please contact us to discuss your options. In most cases, we can offer a discount on a reorder if the issue resulted from miscommunication or misunderstanding.

9. Custom and Bulk Orders

For custom projects and bulk orders (quantities over 50 units):

  • A sample or prototype may be produced first for approval
  • Full production begins only after sample approval
  • Cancellation after sample approval follows the standard timeline but may be subject to material costs already incurred
  • Custom order refund terms will be outlined in your specific project agreement

10. Non-Refundable Items

The following are not eligible for refunds:

  • Orders that have been delivered for more than 7 days
  • Products that have been modified or altered after delivery
  • Products damaged due to misuse or improper handling
  • Design consultation fees (unless service was not provided)
  • Rush order fees (if production was completed on time)
  • Shipping costs for customer-initiated returns

11. Business Information

Business Name: Blaster 3D

Business Type: Sole Proprietorship

Proprietor: Subash Agarwal

Authorized Representative: Akash Agarwal

PAN: AINPA9051C

GST: GST not applicable (annual turnover below threshold)

Registered Address: 301, RAG Enclave, Gandhi Nagar, Kommadi, Visakhapatnam, Andhra Pradesh 530048

12. Contact Us

If you have any questions about our Refund Policy or need to initiate a return/refund request, please contact us: